Support

Schedule a Service Call

If you are an existing Omega client and need to schedule a service call with one of our technicians.

1-877-77-OMEGA
(1-877-776-6342)

Test Your System

It is important to periodically test your security system with the central monitoring station to ensure that all system components and devices are functioning properly. We recommend that all clients test their system on a monthly or quarterly basis. To test your system:

  • Call 1-877-890-2136
  • Make sure you have your account number and pass code prior to calling
  • Once you are connected to an Omega representative at the central monitoring station, identify yourself and let the dispatcher know that you would like to test your system
  • The monitoring station representative will verify you account information and give instructions on how to place your system in test mode
  • Should your system not test properly or need servicing they will advise you to schedule a service call with one of our technicians

Omega offers automatic monthly testing for a minimal monthly fee in addition to your monthly monitoring rate. If you would like to activate this feature, please contact 1-877-77-OMEGA and one of our representatives will gladly assist.

Preventative Maintenance

The following preventative maintenance tips can ensure you get the most out of your security system and increase the life of the equipment:

Commercial Systems

  • For commercial clients with access control, fire, intrusion, and video surveillance systems, we recommend all software to run the system be updated at least quarterly.
  • All devices, especially camera equipment, be cleaned annually at a minimum. Especially outdoor cameras and indoor cameras operating in high dust particle environments

Omega offers preventative maintenance service contracts for all residential and commercial clients where our technicians will perform preventative maintenance servicing for the client. Prices vary for preventative maintenance servicing contracts depending on the type of system. If you would like more information on a preventative maintenance servicing contract for your home or business systems, please contact 1-877-77-OMEGA and one of our representatives will gladly discuss available options